Privacy Policy

 At YouCare Health, we honour your privacy rights and are legally bound by the provisions outlined in the Privacy Act 1988 (Cth) ("the Act"). Our commitment is to handle information responsibly and offer you some degree of control over the management of your information.

This Privacy Policy has been established to transparently delineate how and when YOURCARE HEALTH collects, discloses, utilizes, analyses, stores, and manages personal information and other data. This applies to YOURCARE HEALTH and its related entities ("Group"). Your personal information will not be traded, sold, leased, or disclosed except as described in this Privacy Policy or permitted under the Act.

This policy encompasses personal information and sensitive information, as defined by the Privacy Act 1988 (Cth), as well as other data collected through various means and technologies. It assumes the user is over 18 years old and an Australian resident. Unless specified otherwise, "personal information" in this policy includes both personal and sensitive information.

By engaging with any Group member or their representatives, utilising YOURCARE HEALTH's products or services, participating in clinical trials involving YORCARE HEALTH's offerings, or providing personal information, you consent to the collection and use of your personal information and other data as outlined in this Privacy Policy. Special rules and additional consents regarding specific personal information or privacy matters may be detailed elsewhere on the Site and are considered part of this policy.

Our websites, including the Yourcare Health and Cosmetic services website, may contain links to external sites offering useful information. However, this Privacy Policy does not extend to those sites, and users are encouraged to directly review their privacy policies.

This Privacy Policy may be updated periodically to comply with relevant privacy laws. Any revisions will be posted on our website, and we recommend visiting the site periodically to stay informed of changes. This policy was last updated on January 5th, 2024.

Personal Information

In broad terms, personal information refers to any data that can be used to identify you. This may include your name, address, contact details, and professional information. It may also encompass medical history or conditions. Information that cannot reasonably identify you, such as IP addresses or browser details, is not considered personal information under the Privacy Act 1988 (Cth).

Our Privacy Policy pertains to the personal information of individuals using our services or providing their information to us, including those described in this document.

Collection of Personal Information and Other Data

For the general public, personal information collected by the Group may include details like name, contact information, age, gender, and professional details.

For healthcare professionals, additional personal information collected may involve practice details, services provided, and prescribing practices.

We may also collect non-personal information, such as anonymous survey responses or aggregated website usage data.

Personal information may be collected through various channels, including online forms, email correspondence, product inquiries, website usage, and participation in trials or surveys.

Use & Disclosure of Personal Information and Other Data

Personal information is collected to facilitate the Group's business operations, understand audiences, and provide requested products and services.

We utilise and disclose personal information for administrative purposes, updating contact details, responding to complaints, legal compliance, internal analysis, product development, marketing communications, and other legitimate business functions.

Aggregated or de-identified data may be shared with third parties, but personal information is not sold.

Certain associated companies have their own privacy policies, and personal information collected by them is governed by those policies.

Direct Communications

We may send communications regarding medical conditions, clinical trials, research, products, and services via various channels. Recipients can opt-out of these communications at any time.

Access and Correction of Personal Information

Our aim is to maintain accurate and up-to-date personal information. Users can contact us to update or correct their details or request access to their information.

Personal Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, users should be aware of the inherent risks of transmitting information online.

We instruct our team to handle personal information securely and limit access on a need-to-know basis.

Complaints Process

Users can contact us if they believe their privacy has been breached. We handle complaints confidentially and aim to resolve them promptly.

External Links

Our site may contain links to third-party websites with their own privacy practices. We are not responsible for their policies or content.

IP Addresses, Cookies, and Web Beacons

We may collect information such as IP addresses, cookies, and web beacons to analyse website performance and user interactions. Users can manage cookie preferences in their browser settings.